Refund policy

Return & Refund Policy

At FanPods™, we want you to love your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging
  • Accompanied by proof of purchase

To start a return, please contact us at:

📧 airpods2026@use.startmail.com

If your return is approved, we'll provide instructions on how to return your item. Please do not send items back without contacting us first, as they will not be accepted.

Personalized Products

Because many FanPods™ products are custom or personalized, we cannot accept returns or offer refunds for:

  • Choosing the wrong AirPods model
  • Ordering the wrong design
  • Change of mind after production has started
  • Personalized items that were made exactly as ordered

Please double-check your AirPods model and selected design before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing

contact us within 7 days of delivery at:

📧 airpods2026@use.startmail.com

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We'll review your request and work quickly to resolve the issue.

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the correct item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If you haven't received your refund after 15 business days, please contact us at:

📧 airpods2026@use.startmail.com

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Products damaged through misuse or normal wear and tear

Need Help?

If you have any questions regarding your order, returns, or refunds, feel free to contact us anytime.

📧 airpods2026@use.startmail.com

We're always happy to help.