Refund policy
Return & Refund Policy
At Aligma, we want you to feel confident with your purchase. If something isn't right, we're here to help.
90-Day Return Policy
You have 90 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In reasonable condition
- Returned with its original packaging when possible
- Accompanied by proof of purchase
To start a return, please contact us at:
If your return is approved, we'll provide instructions on how and where to return your item.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
Please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos or videos of the item
- Photos of the packaging, if applicable
We'll review your request and work to resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may place a new order for the item you would like instead.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Clearance or final-sale items clearly marked as such
- Products damaged through misuse, improper handling, or normal wear and tear
- Items returned outside the 90-day return period
If you're unsure whether your item qualifies, contact us before sending it back.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at:
We'll do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel or modify it.
Need Help?
If you have any questions about your order, return, or refund, please contact us at:
Our team will be happy to help.
Aligma Customer Support